Testimonials

What Your Neighbors Say About Us:

For your convenience we are attaching some links so that you can click on or copy and paste these web address's into your internet browser regarding our work reviewed by other customers and our qualifications posted by the California State Contractors site.

BBB Link

Reviews posted in Google:

State Contractors Lic. Board (Put in Contractor License #:License # 688049)

Project: Install a new radiant zone in mechanical room

Jim- Thank you. The house is really cozy and just in the nick of time! Great Work!

--Gail and John C., Novato, CA

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Project: Boiler Install

Dear Jim and Anna,

Many thanks for the work that you completed in our house. You and your crew delivered a fast, efficient and very clean removal and subsequent installation of the new water heater and tank. So far the system seems to be working well and we have a lot of water and heat. As I mentioned to you, I will forward your company details to other people.
—Jo S., Tiburon, CA

Project: InstallBoiler

Mr. Kelly answered my questions and I felt was honest about my old furnace (boiler) which was the original since the house was built in 1960-it had lost its efficiency and I was worried that the copper tubing might have deteriorated.Mr. Kelly assured me that it was ok.The work ever crew always left neat and clean.I’m very happy with the heating.It was installed just before it became cold enough to turn it on.I think Mr. Kelly took my age (88) into consideration when he was willing to install the boiler immediately.Have no complaints what so ever.
—Kate O., San Rafael, CA

Project: Install Furnace

To: Kelly Plumbing & Heating

Thank you for your service of installing a new heating system in our home. It was a very positive experience for us.
—Stan and Gerry C., Somoma, CA

Project: Install Furnace and ductwork

To: Kelly Plumbing & Heating

Congratulations on work well done.Having lived with an old and faltering furnace for the past mid-winter months, I thank you for your prompt and efficient response to my call for help-same day action and diagnosis. The ducts in the crawl space beneath the house were collapsed and lying on the ground.The heating unit itself was inferior and obsolete.An infestation of rats had eaten through the insulation, droppings and debris were everywhere. Jim Kelly and his crew went to work immediately.They abolished the rats, cleaned up the mess, carried off all the parts of the old furnace and ducts-and installed the entire new updated heating system-all in four days.Everything inside and out was left spotless.I love my new thermostat, just simple “up or down”.The numbers light up and are large enough that I’ve no need to juggle reading glasses and a flash light.But best of all is the soft, silent steady flow of warmth in the room and every corner.To me, the charges seemed very reasonable.

Kelly Plumbing and Heating does superb work.Thank you, Jim and Anna.I highly recommend your company.
—Joan W., Larkspur, CA

Project: Install Furnace and ductwork

Jim,

I just wanted to tell you the City of Novato Building Inspector, Robert Cubley signed off on the inspection of your installation today. Robert apparently knows the quality of your work, so the approval was a given. Karen and I want you and Anna to know how pleased we are with our experience with your company. The initial consultation regarding the heating needs of our residence was very informative and we were and we were very favorably impressed with the cleanliness of your professional installation crew. We hardly knew they were in the house.

Thanks again
—Paul and Karen., Novato

American Standard Customer Care Satisfaction Survey

"I found both Jim and Anna Kelly very easy to work with. They are patient, kind and knowledgeable. They installers were very respectful and considerate. I am very happy with the work and feel confident that if I have any future concerns they would be responsive. I would highly recommend Kelly Plumbing & Heating and the American Standard products"
— Leda T., Novato, CA

"Kelly Plumbing & Heating did a great job for us. The system works great and is efficient and the filtration system is a bonus."
—Dave P., Tiburon, CA

"We are very satisfied with Kelly Plumbing & Heating"
— Bob F., Novato, CA

"Very happy with the furnace"
—William N., Novato, CA

"I'm verry happy with my new American Standard furnace. It's a lot more quite then my old one. It heats the rooms more evenly. Kelly was very professional. It was a simple process."
— Alan C., Novato, CA

"I thought Kelly Plumbing & Heating did an excellent job start to finish and I would and have already recommended them to several friends. They were totally professional. A great experience to have Kelly Plumbing work in my home. I am loving my new heating and A/C system."
— Phil T., Larkspur, CA

"Very pleased with all the aspects of a very difficult job. The rooms are all warm or cool just as I like them both day and night. During work there was no disruption. Good work and great heating system."
—Joan W., Larkspur, CA

"Jim Kelly was great to work with. Very professional and made every effort to please"
—Dan B., San Anselmo, CA

"Jim Kelly did an exceptional job in working with us to replace our existing heater. We also added A/C this time. He helped us with the rebates as well. I would recommend him and American Standard product"
—Bill S., Novato, CA

"I was pleased with the information, equipment, service and installation provided by Jim and Anna Kelly"
—Clarence S., Novato, CA

"They were great to work with"
—Jean K., Novato, CA

"I found Kelly Plumbing & Heating very professional and courteous. He was knowledgeable and looked closely at our old system. He offered replacement options. We love our new unit."
—Marcus C., Novato, CA

"I was very impressed with Kelly Plumbing & Heating and actually have recommened them to friends. My PG&E bill has been dramatically reduced since the new furnace was installed. Overall, I am completely happy with the system and with the contractor."
—Barbara Y., Petaluma, CA

"Kelly Plumbing & Heating did a very nice job and were friendly and helpful. Jim Kelly personally supervised the job. We already recommended them to 2 friends."
—Chris L., Novato, CA

"I was totally satisfied wtih Mr. Kelly and his office staff. The new heater is great."
—Joanne A., Novato, CA

"Jim Kelly was fantastic/polite/clean/knowledgeable/efficient"
—Steve, G., Sausalito, CA

"Kelly Plumbing & Heating took pride in their work"
—Greg F., Corte Madera, CA

"We had an excellent experience with Jim. He was very knowledgeable and passionate about helping us with our new heating and duct work."
—Brendon and Alison K., Fairfax, CA

"Extremelypleased-no complaints andthat'sa rarity"
—Stan L., Novato, CA

Jim-

"It was great working with you. You did exactly what you said you would do and were very timely. Thanks for a great job.
—Carol and Dick O., San Rafael, CA

"I am very pleased with my new Central Air Conditioning System.I enjoyed working with you.Your crew was very polite, knowledgeable and professional.I appreciate the fact that you and your crew used drop cloths and protective booties to prevent any damage to our carpeting while work was being done up in our attic.

My children and I look forward to sleeping soundly in our upstairs bedrooms when the weather is hot.We also look forward to entertaining our guests in a cool house.Thank you so much!"
—Cathy R.,Novato,CA

"Since installing an American Standard AccuClean air filtration system about a month ago, there is a clear and noticeable difference in the quality of the air in our home.I am an allergy sufferer and prior to installation of the AccuClean system, I (and members of my family) would often wake in the morning congested.Not only has this problem virtually disappeared, but there is a noticeable difference in the freshness of the air in the house. No more dusty, moldy odors.

In short, I would recommend this product to anyone interested in improving the overall quality of the air in their home."
—John K.,Tiburon, CA

Project: Repair or Service Furnace or Forced Air Heating System

"Jim arrived promptly and was very friendly, thorough and professional. We will use Kelly Plumbing and heating from now on."
—Peggy I., Larkspur, CA

Project: Furnace / Forced Air Heating System - Install or Replace

"Jim Kelly did a great job and completed it very effeciently. It was also very educational and we learned things that we were not even aware of, saving us money and making the system more effecient.
—Novato Customer, CAservice magic customer

Project: Furnace / Forced Air Heating System - Repair or Service

"Jim was a good sales person, answering all questions and never being pushy. He did not spend a lot of time on the job, though, sending his workers instead. That was a surprise, but they did a good job. They installed a longer exhaust flue and made the intake piping lower than I expected, but everything else was great."
—Novato Customer, CA service magic customer

Project: Central A/C - Install

"I am a fan for life. You expect the work to be done right. However, Jim and his crew cleaned the place spotless every night, so I could have guest and they would not know any work is in progress. This is rare now days. I had no guest, but greatly appreciated the cleanliness of the crew. I am very pleased with the furnace/airconditioner/air cleaner and the tankless waterheater that they installed. Thanks."
—Novato Customer, CA service magic customer

Project: Water Heater - Install or Replace

"He came out quickly to determine the cause of the problem and then quickly came back to fix the problem. He didn't try to get us to buy something that was over our budget and quickly had the hot water back on for us."
—Fairfax Customer, CA service magic customer

Project: Furnace/ Forced Air Heating System-Repair of Service

"Jim was knowledgeable and quick to repair our furnace. I would highly recommend him."
—Belvedere Tiburon, CA service magic customer

Project: Furnace/ Forced Air Heating System-Repair of Service

"Jim arrived promptly and was very friendly, thorough and professional. We will use Kelly Plumbing & Heating from nowon."
—Larkspur, CA service magic customer